Refund policy

We want you and your pet to be completely satisfied with your purchase. Our return policy is designed to align with our suppliers' policies to ensure a smooth process.

• 30-Day Money-Back Guarantee: You may return new, unused, and unopened items within 30 days of delivery for a full refund of the product cost. Please note that shipping costs are non-refundable.

• Eligibility for Refund: To be eligible for a full refund, the product must be in "like-new" condition, with all original accessories and packaging included. A restocking fee may be applied if the product is not in this condition.

• Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately. We will work with the supplier to either refund you or reship a replacement product.

• Return Process: To initiate a return, please contact our customer support team to receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.

• Return Shipping: The customer is responsible for return shipping costs unless the return is a result of a shipping error on our part.